Miha Ristič & Franc Novak

Abstract

This paper describes the initial steps for the improvement of emergency call service. For instance, persons reporting an accident or similar event and the officer receiving the call are often under stress, which distracts the communication process and becomes a barrier to information transfer. We try to identify the main deficiencies when processing a received call and explore alternative ways of recording the main information content. In this regard we performed a usability test case study for assessing the efficiency of recording information either on a blank paper or in a prepared paper form. Implementation details of the usability test are described.

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