Miha Ristič, Franc Novak
Abstract
The emergency call service (telephone number 113) in Slovenia yearly receives more than half million calls. The communication between the caller and the policeman receiving the call is occasionally error prone due to stress and related conditions. From the above it is clear that a reliable operation of communication infrastructure and human resources is a prerequisite for efficient performance In this paper we explore possible ways of improving the emergency call service by providing decision support to the officer who receives the calls and dispatches a patrol to the place of the event.